1 hour ticket response
We are specialized in providing a rapid and accurate solution to each support ticket submitted by a client. Our knowledgeable customer service team representatives will review your request and will think of the most effective solution. We offer a 1–hour response time guarantee for all tech support tickets. In reality, the average response time has proved to be 20 minutes.
A Top–Class Client Support Service
Each member of our help desk team has lots of years of experience in the shared hosting world and almost all of them have worked for us for at least five years. They are all eager to answer all your queries in the most proficient way possible.
An Easy–to–Browse Help Center
Integrated into the Web Hosting Control Panel is an intuitive Help Center, which offers different sources of information. You can search through a regularly updated knowledge base offering web hosting account administration articles and site administration articles, check out our how–to video tutorials or have a peek at the F.A.Q. database.