Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Each assistance request you send to us will be attended to within maximum sixty minutes. If your ticket or email calls for additional assistance from an administrator, we’ll forward it and leave a comment to notify you that your matter is being worked on. If you take advantage of the Managed Services package, all of the server administration tasks included there will be performed at a time of your choosing.
A First–Class Technical Support Service
- We will be online for you round–the–clock to answer any enquiries that you may have related to our Web Hosting Control Panel and any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. If you also need support tackling server administration procedures, you can take a look at our Managed Services package, which includes backup space, Operating System updates on a weekly basis, server monitoring and restarting services, plus software installation and troubleshooting services.
A User–Friendly Help Section
We have provided our Web Hosting Control Panel with an exhaustive knowledgebase, which includes in–depth explanations of its features and functions. Besides, we have created detailed video tutorials that will further show you how to perform a given action or solve a common issue. The educational articles and the tutorial video clips are easily reachable from every section of the Web Hosting Control Panel through the Videos and Help buttons in the top right corner.