Phone Support

There're a lot of shared hosting providers available, still many of them are resellers who have limited resources, especially when it comes to support. A good way to distinguish them is the option to reach the company over the telephone. The level of support that you will have through this particular channel of communication will vary depending on the supplier - a few of them offer dedicated phone support, while others offer general and customer support only as some matters are more time-consuming and it is a lot less difficult to be resolved through a trouble ticket, especially when the issue has to be escalated. However, it's good to find that you can always reach your website hosting supplier since there are many small-scale issues which can be taken care of effortlessly and in a very timely manner with a call, not mentioning that you'll be able to get additional info regarding the services before you become a customer.

Phone Support in Shared Hosting

As we have live telephone support 14 hrs daily, you have the option to call us and consult with one of our customer support agents to get more info about all shared hosting that we offer and ensure that our servers match the system requirements for your web sites prior to you buying anything. For your benefit, we have telephone numbers on 3 different continents so you'll be able to call the one closer to you - in the United States of America, the UK or Australia. In case you're already an existing customer, you can call us about general and billing matters, and about some tech matters. In case the issue is strictly technical or it can take more time to investigate, you should use our ticketing system, that will allow both you and our tech support crew to keep track of the information supplied by each side.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hrs a day as a part of the support services for each semi-dedicated server package that we offer. Since some issues are more difficult and time-consuming, you'll need to open a ticket in case you come across such a problem, still for all of the billing, general or small-scale technical issues you can always call us and we'll help you in a timely manner to save you the time you will need to spend on creating a support ticket. Even if you don't have an account yet, you're able to find out if you can host your websites on our state-of-the-art cloud platform or you will be able to get any other general info on our semi-dedicated solutions. We now have local phone numbers in the USA, the UK and Australia as well as a worldwide number, so you will be able to call the one which is closer to your location.