Phone Support in Shared Hosting
As we have live telephone support 14 hrs daily, you have the option to call us and consult with one of our customer support agents to get more info about all shared hosting that we offer and ensure that our servers match the system requirements for your web sites prior to you buying anything. For your benefit, we have telephone numbers on 3 different continents so you'll be able to call the one closer to you - in the United States of America, the UK or Australia. In case you're already an existing customer, you can call us about general and billing matters, and about some tech matters. In case the issue is strictly technical or it can take more time to investigate, you should use our ticketing system, that will allow both you and our tech support crew to keep track of the information supplied by each side.
Phone Support in Semi-dedicated Servers
We offer live phone support 14 hrs a day as a part of the support services for each semi-dedicated server package that we offer. Since some issues are more difficult and time-consuming, you'll need to open a ticket in case you come across such a problem, still for all of the billing, general or small-scale technical issues you can always call us and we'll help you in a timely manner to save you the time you will need to spend on creating a support ticket. Even if you don't have an account yet, you're able to find out if you can host your websites on our state-of-the-art cloud platform or you will be able to get any other general info on our semi-dedicated solutions. We now have local phone numbers in the USA, the UK and Australia as well as a worldwide number, so you will be able to call the one which is closer to your location.