If you’re a site owner, a problem could always surface and it doesn’t automatically have to be connected with the web hosting service. For instance, something can go wrong when you update a web application or some crucial content might be modified or deleted unintentionally. Regardless of what the essence of the problem may be, you’ll have to get in touch with the respective client service team and request them to retrieve a backup or to help you troubleshoot the problem that you’re encountering. How timely they will do it will predetermine the time that your sites will be offline. For specific sites like social networking sites or web stores, a frequent outage interval too often means lost visitors and money. Hence, it is of critical importance that you use the services of a company that offers not only a very good client support service, but also a quick one.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can forget about waiting for hours and hours on end, or even a whole day, to receive an answer to an email or a trouble ticket. No matter when you touch base with us, we will get back to you within less than sixty minutes with any technical or sales queries you may have. As a matter of fact, our real response time hardly ever surpasses 20-30 minutes. As we’re at your service 24-7, you will always get help in a well-timed fashion and we are aware of precisely how important this is in the online age. Soon after you contact us, we will reply to your inquiries. In case you experience any technical complication, we will tackle it instead of you, or we’ll provide you with all the required information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a ticket through your web hosting Control Panel or write an email concerning your semi-dedicated server, you will receive a response within one hour max. You can touch base with us whenever you wish in regards to technical, billing or general issues and given that we are working 24x7, you’ll always receive support in a well-timed manner. Depending on the specific question or issue, we’ll supply you with more information, sort out the obstacle if it’s been caused by something within our reach or instruct you on what steps to take if you have to alter a given setting for a web app that we cannot access. You can forget about waiting around for an entire day for every answer. The fact is, in most cases we answer tickets and emails within no more than 20 to 25 minutes.