When your hosting company provides live chat support, you are able to talk with a representative in real-time and learn useful info or get a problem resolved promptly. The key advantage of using chat compared to calling to talk with a live person is that you'll need just a computer with Internet access, so you won't pay any rates when you're in another state or country. What's more, it is a lot quicker to copy and paste details such as domain names, usernames or error messages i.e. details which are sometimes hard to provide to the other party on the telephone. The live chat is also a much quicker approach to contact your web hosting company's support crew compared to using a ticketing system. Last, but not least, when some trouble needs more time to be taken care of, you're able to do something different while you wait for assistance on the live chat, which means that you won't waste time - something that is impossible in case you're on the phone.

Live Chat Support in Shared Hosting

As part of the support services that we provide for our shared hosting, we've live chat support that is online 24/7, even on holidays. You will be able to contact us no matter if you already own an account or not, considering that we can assist you with all sorts of things, ranging from supplying you with basic info about our solutions in case you aren't our customer yet and you are considering to purchase one of the packages, to assisting you with creating an e-mail account in an email client. Some problems are more complex and time-consuming, which means that you'll have to use the ticketing system that is built-in the Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is available to all our potential and present customers. In case you're searching for a new hosting account, you'll be able to chat in real time to one of our representatives and get more details about our Linux semi-dedicated plans so that you can select the right package for your web sites. If you already own an account with us, we will support you timely with billing, general and 1st level technicalissues. Though in some cases you will need to open a support ticket as there are situations that can't be resolved through a live chat, we can help you with numerous basic tasks, like setting up an email account in an email client or redirecting one domain name to another one. As a result, you'll enjoy timely support and you will save a long time.