In case you’ve purchased a hosting plan and you have some questions associated with a given function/feature, or in case you’ve confronted a certain difficulty and you require assistance, you should be able to contact the respective tech support team. All web hosting companies use a ticketing system no matter if they offer other methods of contacting them apart from it or not, since the most efficient way to handle an issue most often is to send a ticket. This communication method makes the replies sent by both parties easy to track and allows the customer support team representatives to escalate the issue if, for example, an administrator must interfere. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you’ll have to have no less than two separate accounts to get in touch with the help desk support staff and to actually administer the hosting space. Constantly switching from one account to the other might be a headache, not to mention the fact that it takes a lot of time for most hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Shared Hosting

Our shared hosting feature an integrated ticketing system, which is part of our custom Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia permits you to manage everything associated with the hosting service itself in one place – payments, website files, emails, support tickets, etc., avoiding the necessity to go through different systems. In the event that you have any pre-sales or technical questions or any difficulties, you can submit a ticket with a few clicks without leaving your Control Panel. In the meantime, you can select a category and our system will offer you a variety of articles, which will give you more information and which may help you resolve any given issue before you actually open a ticket. We guarantee a trouble ticket response time of no more than one hour, even if it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our Linux semi-dedicated plans, was built with one goal in mind – that you should be able to manage everything associated with your semi-dedicated server account in one single location and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a query or encounter a complication, you can get in touch with our technical support team members right away without needing to sign in to a totally different admin console. You can browse through your files or check a variety of account settings while you submit a new ticket or read the response to an old one. In case you’ve got an immense number of tickets and you’d like to find a given one, you can resort to the clever search option, which is available in the Help section. We guarantee that you’ll receive an answer within the hour regardless of the essence of your query or problem.