If you have purchased a web hosting plan and you’ve got some questions with regard to a particular feature/function, or in case you’ve faced a certain issue and you need assistance, you should be able to contact the respective customer care team. All web hosting providers use a ticketing system regardless of whether they provide other means of contacting them aside from it or not, due to the fact that the easiest way to solve a problem most often is to submit a ticket. This communication model renders the replies exchanged by both sides easy to follow and permits the customer service team representatives to escalate the issue in the event that, for instance, an admin needs to intervene. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you must use no less than two different accounts to contact the tech support staff and to actually administer the hosting space. Constantly logging in and out of different accounts may sometimes be a drag, not to mention the fact that it takes quite a bit of time for most web hosting companies to respond to the ticket requests themselves.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you’ll never have to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket whilst browsing through your website files or editing various account settings. The ticketing system is being monitored 24/7/365 by our client care staff members and the ticket response time is no more than 60 minutes, but it seldom takes more than 20 minutes to get assistance. In contrast to other web hosting companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you want and request information regarding any technical or billing issue. Additionally, you can read a number of educative articles, which will help you fix the most commonly encountered complications on your own.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s far more efficient to manage everything in one location, so we have integrated a support ticket system into the custom-created Hepsia Control Panel, which comes with each single semi-dedicated server package. This will enable you to manage the communication with our customer care team along with your disk drive space, which goes to say that you won’t need to memorize additional log-on credentials for a separate admin interface. You will be able to post a new ticket or to track down the status of an old one with less than a few clicks while you are browsing the files hosted in your semi-dedicated account. You can also search through older tickets using an intelligent search filter or have a look at applicable FAQ articles, which provide solutions to commonly faced complications. The built-in ticketing system is closely monitored 24x7 with the maximum ticket response time being only 1 hour, so there will always be somebody to help you out.