Many users who begin using their 1st hosting account, or change companies, normally have inquiries concerning how particular operations are performed or face complications when setting up various things like e-mails, site settings, and so on. That is the reason why, many web hosting companies have prepared documentation with the most common questions and issues so as to help their customers obtain info quickly and easily. As a result, the customer service staff can spend more time on actual issues that given customers may be experiencing, because the solution for the minor things will already be available online and clients will be able to easily tackle them without touching base with the help desk support staff. Having elaborate documentation is exceptionally important, particularly for new users without any previous experience whatsoever, because the hosting service involves a huge number of functions and lots of people can become bewildered about what to do. A good knowledge base can both help you perform the procedures that you want and learn how the hosting service works as a whole.

Extensive Online Documentation in Shared Hosting

If you have bought your first shared hosting plan through our company or have moved your site over to us, you’ll get familiar with our platform and our custom-built Hepsia Control Panel in a jiffy thanks to the fact that we have prepared an in-depth online knowledge base where you can find all the info that you may ever need – both general info in regards to the service as a whole and more concrete info about the separate functions that you can use and the obstacles that you can confront. The articles are available in 2 locations. The complete article list can be accessed via the Help section of the Control Panel. You can access relevant articles about the different functions in every section of the Control Panel too. You can discover how to do more or less everything, from creating an .htaccess config file to managing a mailing list, and all the articles feature comprehensive guides, so you will never become confused because of an unclear text. Needless to say, if you encounter a more specific obstacle and you do not find a solution in our knowledge base, you can contact our customer care staff 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

We have prepared an elaborate online knowledge base for all our present and prospective customers, so in case you buy a semi-dedicated server account through us, you’ll be able to find any info that you are searching for at any moment. We have a large number of informational articles, which will help you better understand what’s happening in your account – "What’s PHP?" and "What are file permissions?" are only two instances. Our elaborate tutorials will help you do anything you wish – extract files from an archive, import a MySQL database, forward a domain name, etc. Plus, we also have troubleshooting guidelines, which will permit you to find out what precipitates a certain problem and the possible solutions for it. In case you can’t send e-mail messages or your domain opens a 500 Internal Server Error message, for instance, you can examine our knowledge base and recover the problem very quickly. The articles can be accessed through any section of the Control Panel, as well as through the all-inclusive Help section.