Being able to contact your shared hosting company any time you have any questions or experience any issues is quite important and how fast they'll answer and take action could be essential, especially if your web site is business-oriented, as longer downtime can often mean losing potential customers. The support options are a quick way to distinguish genuine suppliers from resellers. The second typically respond just to email messages or support tickets and you'll have to wait for a day or more so as to receive an answer. In case the problem involves a couple of replies, you will end up losing a few days in order to get a problem resolved. Using the services of a genuine and reliable website hosting supplier, you should be in a position to get in touch with the support team anytime and receive an instant response no matter what the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of receiving assistance right away, so our shared hosting services include 24/7 tech support as well as several ways of contact. If you do not have an account yet, you can call us or use our live chat and talk to a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up purchasing a service that you cannot use. In case you already have your website hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it needs additional analysis. Unlike the vast majority of providers out there today, we answer to all tickets within the hour, so you won't need to wait for a whole day. Our support services are accessible twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you are able to take advantage of our 24/7 tech support services even on public holidays. Your web sites will be available constantly and so will we. With various contact options, you are able to select the optimal way to get in touch with us and find out about our services in case you don't have an account yet, or get support if you're already among our customers. You'll be able to phone us, have a chat with a live representative, send an email or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options have 1-hour answer time warranty, though it hardly ever takes over 20 mins to get assistance whatever the nature of the problem. Using our customer and tech support services, we are there for you when you need us, not a few days later.

24/7 Customer Support in VPS Servers

Using our Linux VPS servers, you will never need to wait for more than one hour so as to get assistance for any problem that you may experience with the server or the software that comes pre-installed with it. We warrant this short response time for all the support tickets that you open via your billing Control Panel or email messages which you send to our technical support team. Furthermore, we have local telephone numbers in a couple of countries globally as well as a live chat service where we will help you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 through the various means of communication, so no matter what your question or problem is, there is always someone to assist you right away. In case you need help with third-party software, which you cannot set up or which gives you troubles, you will be able to reap the benefits of the Managed Services upgrade package that we provide for all the VPS plans.

24/7 Customer Support in Dedicated Servers

When you aquire a dedicated server through us, you're able to contact us at any time using different channels and the max time that you'll need to wait for a reply is up to 1 hour, so you can forget about waiting an entire day. Our customer and tech support service is available 24/7 no matter if it's a weekend or a holiday and we can help you with anything relevant to the applications which are pre-installed on your server. To contact us about a technical matter, you are able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of common questions or you would like to find out about our website hosting services before you order, you can take advantage of our live chat or you could call one of the local telephone numbers that we have in several countries around the globe. In case you'd like to receive assistance with third-party software that you cannot deploy or manage effectively, you will be able to add the Managed Services upgrade to your package and our system administrators will assist you.